Shipping Policy

At Tora, we strive to deliver your purchases quickly and efficiently. Our Shipping Policy outlines the details of our shipping process.

Shipping Timeframes

We aim to ship all orders within 1-3 business days of receipt of payment. Shipping times may vary depending on the item and your location.

Shipping Methods

We offer the following shipping methods:

- Standard Shipping: 5-7 business days

- Express Shipping: 1-3 business days

3rd Party Shipping Carriers

We use 3rd party services for courier like The Courier Guy, Aramex, and other local carriers to deliver our products.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the item, as well as your location. You can view the shipping costs for each item on our website during the checkout process.

Free Shipping

We offer free shipping on orders over a certain amount or on specific items. Please check our website for more information.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your order.

Delivery

We are not responsible for delays caused by shipping carriers or other factors beyond our control. If you are not available to receive your order, the shipping carrier may leave a notice with instructions on how to reschedule delivery.

International Shipping

If you are ordering from outside Botswana, please note that additional customs fees, taxes, or duties may apply. These fees are your responsibility, and you should check with your local customs office for more information.

Damaged or Lost Items

If your item is damaged or lost during shipping, please contact our customer service team at:

- Email: info@tora.co.bw

- Phone: +26777053652

We will work with you to resolve the issue and provide a replacement or refund as necessary.

Contact Us

For any questions or concerns regarding our Shipping Policy, please contact our customer service team at:

- Email: info@tora.co.bw

- Phone: +26777053652

At Tora, we strive to provide an enjoyable shopping experience. Our Shipping Policy is designed to ensure that you receive your purchases quickly and efficiently. Thank you for choosing Tora.