Privacy Policy

Privacy Policy

At Tora, we understand the importance of safeguarding your personal information. Our commitment to privacy is not only a legal requirement but also a cornerstone of our relationship with our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our online store, where we offer a variety of products.

Information We Collect

When you interact with our online store, we may collect various types of information. This includes, but is not limited to, personal information such as your name, email address, phone number, shipping address, and payment information. Additionally, we may gather non-personal data, including your IP address, browser type, device information, and pages visited on our site. This information helps us understand how our customers use our services and allows us to enhance your shopping experience.

How We Use Your Information

At Tora, we use the information we collect for several purposes, including:

- Order Processing: To process your purchases and deliver products to you promptly.

- Customer Support: To respond to your inquiries and provide assistance with any issues or concerns you may have.

- Marketing Communications: To send you promotional materials, newsletters, and other information that may be of interest to you, provided you have opted in to receive such communications.

- Website Improvement: To analyze user behavior and trends in order to improve our website and the overall shopping experience.

- Security: To detect and prevent fraud or other unlawful activities.

Data Sharing and Disclosure

Tora values your privacy and does not sell or rent your personal information to third parties. However, we may share your information under certain circumstances:

- Service Providers: We may employ third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, and marketing service providers. These entities have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will ensure that your information remains protected in such cases.

Data Security

The security of your personal information is paramount to us at Tora. We implement a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

Tora uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you interact with our website. You have the option to accept or decline cookies through your browser settings.

Your Rights

You have certain rights regarding your personal information. These include the right to access, correct, or delete your data, as well as the right to withdraw consent for processing your information. If you wish to exercise any of these rights, please contact us at info@tora.co.bw.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us at info@tora.co.bw or +26777053652.

Conclusion

At Tora, we take your privacy seriously and are dedicated to ensuring that your personal information is handled with care and respect. By shopping with us, you can trust that we prioritize your privacy and are committed to protecting your information. Thank you for choosing Tora as your online shopping destination.